Business-class phone system built for flexibility, mobility, and productivity.

Our platform is designed to work wherever you are, so you can work from the office, at home, or on the go. Make and receive calls from your mobile device, computer, or desk phone. Snapcom’s cellular service provides the features of the mobile app on your cellphone without using an app. Snapcom offers dozens of features, including call recording, analytics, voicemail transcription, call center, call queues, auto attendants, wall boards, and apps for every device.

Extend communication to your customers via text
Communicate with your customers via text using your main phone number. With SNAPtext, you can text with your customers from your browser or the mobile app.Here’s a short list of Snapcom texting features:

• Auto-replies based on keywords to help guide customers
• Canned responses so that you provide consistent messaging
• Share numbers with other users
• CRM Integrations to pull contact details for messages
• Text Reminders for appointments
• Away Messages for when your business is closed
• Relay Webhook & API for custom integrations

We believe in our API so much that the Snapcom Portal uses the API exclusively for all functionality.

The Snapcom API is well documented and follows OpenAPI standards to make using the API easy for developers. The API allows you to create custom solutions for your business needs. Call control, provisioning, and event triggers are just some of the things you can do with the Snapcom API.
Our text, video conferencing, and fax platforms also have a robust API to support any use case your business may have.

Modern fax solutions for your business

Snapcom provides a HIPAA compliant fax service that supports both traditional fax machines and faxing via the internet. With our fax adapter, you can connect your fax machine so that your staff can still fax the way they are accustomed to. Ready to drop the fax machine altogether? You can also send and receive faxes via our web-based fax portal or by email. Our fax portal allows you to not only send and receive faxes, but view the status of sent faxes, preview and download any faxes, and run fax reports.

The Snapcom Portal provides a web-based interface for both administrators and standard users to view and manage settings. Administrators have extra privileges to make company-wide changes. Some things they can do are reset user passwords, clear voicemails, adjust call routing, view call analytics, and change greetings.

• Standard Users have the ability to manage their own settings only. They can manage voicemails, send and receive text messages, view call history, manage contacts, and chat with other users at the company.
• Call Center Supervisors and Agents have some extra things available. Supervisors can view agent status, active calls, and run reports. Agents can change their status, view their own reports, and everything else a standard user can.